| Capacity Buliding
Urban Local Bodies need to be strengthened and their capabilities enhanced so that they are able to discharge their functions as per the 74th Constitution Amendment. The concept of e-governance of municipalities is prevalent in some selected cities in India, where computerization of municipal functions has tremendously improved the service delivery level to the citizens and dramatically enhanced the revenue of the local authority. RUIDP has proposed for computerization of municipal functions in all project cities and after assessing the best practices in various cities and discussions held with the Municipalities invited bids from qualified and experienced Total Solution Provider (TSP) to computerize the municipal functions in Corporation/ Councils of six project cities. The work has been awarded to M/S Oswal Data Processors, Indore (TSP). The Total Solution Provider has started his work on 01.03.2005 in all project cities & works completed as on 31-08-2007. The TSP has procured hardware for all the project cities, site development for E-governance centers and 24 software modules are completed & running successfully . Survey of Urban Properties, House Tax Assessment, Urban Assessment/ Lease Billing & Collection, Double Entry Accounting System, Billing & Accounting of Rental Properties, Birth & Death Certificates, Establishment and Payroll System, Online cash collection system, Query Terminals for Grievances and Redressal System, Legal Cases follow-up, Slum Data Management Cell System, Stray Animals, Hoardings, web site development, PMIS (Project Management Information System) modules have been operationalized in all the six cities. The field survey and preparation of computerized base data by TSP has made an impact on the recoveries and raising the bills for House tax. Similarly multifold death and birth certificate has been issued in comparison to earlier years.
The modules developed by the TSP are:
1. Survey Data Base for House Tax, Urban Lease etc.
The objective is to build capacities of the Urban Local Governments towards a more efficient revenue collection; administrative, financial and service delivery management with a state of the art computerized Management Information System (MIS), as well as train the municipal personnel in the proper use and maintenance of the systems(s).
The TSP would also be imparting training and periodic system updating and trouble shooting for long-term sustenance of the System in each town. The TSP is also responsible for Total Facility Management (O & M) for five years and transferring the System to Municipal Corporations for its subsequent operations.